Dakota brings extensive experience on the business development, administrative, and growth side of NEMT, with a strong background in contracts, procurement, marketing, and relationship-building.

As a current NEMT owner/operator, Dakota works daily with brokers, facilities, vendors, and community partners, navigating the same challenges NEMT providers face in real time. Her approach is practical, strategic, and grounded in making decisions that support both growth and long-term sustainability.

Dakota is known for her ability to break down complex contracts and business decisions into plain, actionable guidance, helping providers understand not just what they’re agreeing to, but why it matters to their operations.

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Areas of Support

• Contract review and guidance in plain language

• Pricing awareness, vendor comparison, and cost evaluation

• Marketing strategy tailored to NEMT providers

• Networking and referral development with facilities and partners

• Guidance on obtaining contracts and building strategic partnerships

• Positioning NEMT businesses for sustainable growth

 

Dakota helps NEMT professionals make confident, informed decisions by connecting contracts, pricing, and partnerships to real-world operations — based on active ownership and hands-on experience.

Cho focuses on the day-to-day operations of NEMT, bringing extensive hands-on experience managing drivers, equipment, scheduling, and real-world operational challenges.

As a CTAA-certified Wheelchair Securement Trainer, Cho is widely respected for his ability to translate standards into training that drivers actually understand and apply. His approach emphasizes safety, consistency, accountability, and operational efficiency — not just compliance on paper.

Cho’s depth of knowledge in NEMT operations and training was recognized at NEMTAC 2025, highlighting his impact, leadership, and commitment to raising operational and safety standards across the industry.

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Areas of Support

• CTAA-certified wheelchair securement training guidance

• Driver onboarding, ongoing training, and accountability

• Hiring support and setting clear performance expectations

• Dispatch, routing, and daily operational workflows

• Equipment selection, proper use, maintenance, and storage

• Operational problem-solving based on active NEMT operations

 

Cho helps NEMT providers build operations that are safe, efficient, and scalable, using training and systems grounded in real-world experience — not theory.